Check whether the Avast SecureLine VPN subscription is active or not.Open Avast SecureLine, go to the Menu and click on My subscriptions.Make sure you have an active subscription Select Turn off Windows Defender Firewall (not recommended) for both Private network settings and Public network settings.īesides their protection features which are very important, firewalls can also interfere with your VPN connections and block them unless you add them to the firewall exclusion list.Īlthough it is not recommended to turn off your Windows Defender Firewall because it protects your device from unauthorized access, you can do this in the short term to isolate the possible cause of the error and try again connecting to an Avast SecureLine VPN server.Click on Turn Windows Defender Firewall on or off.Go to Control Panel and click on System and Security.Having conflicting pieces of software – including a VPN – running at the same time on the same system can make them interfere with each other and cause you connection errors, as in this particular case with Avast SecureLine VPN. If, by any chance, you currently have other VPN software clients installed on your device or you’re unknowingly already connected to another VPN server, you need to disconnect or disable those connections.
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